Purchasing Policy

In applying our purchasing policy, we pursue fairness by following:

   1. Quality, price, reliability, and supply stability are the main criteria upon which we base decisions on initiating new business and carrying out specific transactions.

   2. The quality of goods based on international quality standard such as: AFI 2012

   3. We purchase from multiple suppliers to compare offers from several vendors simultaneously to select suppliers fairly.

   4. As a rule, we specify terms in written contracts. Ongoing transactions are also based on written contracts.

   5. We preserve the confidentiality of vendor information obtained in transactions.

   6. We do not engage in transactions that lead to the violation of a third party's intellectual property rights.

   7. Our Packaging is completely suitable with export standard on the world.

   8. Our purchasing personnel do not permit personal interest to influence relationships with existing or prospective vendors.

Bonanza's purchasing policy and refund policy give our customers absolute confidence in our business

Return Policy

   Bonanza, we want customers will be satisfied with our products, so our return policies based on customer's right when you purchased products at Bonanza:

   If customers find any defective in your orders which quality is different with sample or incorrect information on the packaging outside with the product, We request customers do as follow our instructions:

   Customers should send email to notify about the situation and attach photos about: cargos which was be defected,  container no, seal no and shipping documents relating to the shipment.

   If any party has doubt in quality, both parties agree to use SGS or Vinacontrol  in capital as inspection company. Applying party must pay for inspection fee first and after the test result were born by mistake, the wrong party must pay back inspection fee.

   We will dispense return policy applies when the goods have been delivered to the port after 07 working days and the case cannot produce the certificate of shipment.

   We will not accompany if the cargo puts into destination port over 07 working days and without shipping document.